FAQ

  1. When will my order ship?
  2. When will my credit card be charged?
  3. When will my credit appear on my account?
  4. When will my backorder arrive?
  5. What is your return policy?
  6. Security
  7. Privacy Policy
  8. My product is missing parts.
  9. My order never arrived.
  10. I received the wrong product.
  11. I need a copy of my receipt/invoice.
  12. I have a question on my charges.
  13. I forgot my password.
  14. How much is my shipping?
  15. How do I use a coupon?
  16. How do I track my order?
  17. How do I return my product?
  18. How do I navigate the site?
  19. How do I find my product?
  20. How do I edit my account information?
  21. How do I create an account?
  22. How do I contact you?
  23. How do I change quantities or cancel an item in my order?
  24. How do I buy/redeem a gift certificate?
  25. Has my order shipped?
  26. An item is missing from my shipment.

Q: When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Q: When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Q: When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

Q: When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Q: What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Q: Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Q: Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Q: My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Q: My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Q: I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Q: I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

Q: I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Q: I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Q: How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Q: How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Q: How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

Q: How do I return my product?

Please click here for more information on returning an item.

Q: How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Q: How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

Q: How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Q: How do I create an account?

  1. Click the "My Account / Order Status" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Q: How do I contact you?

Please click here for our company contact information.

Q: How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Q: How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

Q: Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

Q: An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.